Full text: Privacy Policy
Last updated 31 October 2026
E-Cinema is run by Online Cinema Ltd (RC 9947766), a company registered in Nigeria. This policy explains what we collect when you use e-cinema.net and our apps, why, and the choices you have. We never sell your personal data.
What we collect
- Account details: your name, email address and, if you add one, your phone number. Passwords are stored only as a one-way hash that nobody, including us, can read.
- Sign-in details: a short label for each signed-in device (for example “Chrome on Mac”), when it was last used, and passkeys you add. A passkey's private part never leaves your device.
- Identity check: when you verify your face and ID, the selfie video and document photo go straight to our verification partner, Sumsub. We keep only the result (approved, retry or rejected), not the images.
- Tickets and payments: what you booked and the payment reference. Card and bank details are handled by PayPal; we never see or store them.
- Sign-in with Google or Apple: if you choose it, we receive your name, email and an account identifier from that provider. We do not get your password or contacts.
- Concierge chats: messages you send to the E-Cinema assistant, so it can answer and book for you.
Why we use it
- To run your account, sell and honour tickets, and stream screenings to you.
- To keep one real person per account, limit sharing and protect films from piracy.
- To prevent fraud, abuse and payment problems, and to hide abusive messages in public chat and community posts. Private messages and party chat are not checked unless someone reports them.
- To send messages about your account and bookings, such as codes and receipts.
Who helps us
We use trusted providers who process data only on our instructions: Render (hosting, in Frankfurt, Germany), Cloudflare (network and storage, worldwide), PayPal, Paystack and Flutterwave (payments), Sumsub (identity checks), Termii (text messages, Nigeria), Anthropic (the AI assistant, translations and checking public chat and posts, USA), ElevenLabs (AI voice dubbing of films, which uses film scripts, not your data) and Resend (email, USA). Some of them process data outside Nigeria; we rely on their standard data protection contract clauses when they do.
How long we keep it
We keep your account data while your account is open. Payment records are kept as long as tax and accounting law requires. Sign-in records for removed devices and expired sessions are deleted over time.
Your choices and rights
You can see and remove your signed-in devices and passkeys in Settings at any time. You can ask us for a copy of your data, to correct it, or to delete your account by emailing admin@e-cinema.net. These rights come from the Nigeria Data Protection Act 2023 and, where it applies, the EU and UK GDPR. You can also complain to the Nigeria Data Protection Commission or your local data protection authority.
If something goes wrong
If a breach puts your data at risk, we will tell the Nigeria Data Protection Commission (and, where it applies, the EU or UK regulator) within 72 hours of finding it, and we will tell you without delay.
Children
Children may use E-Cinema only through a parent's account with kids mode on. 18+ titles need a verified ID.
Changes
If we change this policy in a way that matters, we will tell you by email or in the app before it takes effect.
Contact
Online Cinema Ltd, trading as E-Cinema (RC 9947766), 336 Borno Way, Yaba, Lagos 101212, Nigeria. Data protection contact: admin@e-cinema.net