Refunds
Most refunds are automatic and go back to the way you paid. Bank and mobile-money refunds take 1 to 5 working days.
| What happened | What you get |
|---|---|
| Premiere cancelled or moved | Full refund, automatic |
| Stream failed on our side for 10+ minutes | Full refund or a free seat at the next screening |
| Pre-order cancelled by the studio | Full refund, automatic |
| You changed your mind on a pre-order | Full credit until 48 hours before the premiere |
| Shop item, unopened | Refund within 14 days of delivery |
| Snacks late or wrong | Refund or replacement |
| 18+ access fee, not used | Refund within 24 hours |
| 18+ charity, pastor or cleric gift | Not refundable once forwarded to the recipient |